Effective Date: 30.03.2026
Methadone.org (referred to as “Methadone.org,” “we,” “us,” or “our”) is committed to protecting the privacy of every person who visits our platform — including individuals seeking help for opioid addiction, family members, healthcare professionals, and general readers. We understand that many people who come to this site are navigating deeply personal circumstances, and we take our responsibility to handle their information with care and discretion seriously.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our treatment center locator or support group finder, contact our team, or interact with any of our services. If you do not agree with the terms of this policy, please do not use our site or services.
Information We Collect
We collect information to deliver a secure, accurate, and useful experience. The information generally falls into two categories:
Personal Information
- Contact data: When you reach out to us — whether with a general question, a directory listing request, a content submission, or a partnership proposal — we may collect your name, email address, phone number, professional title, and organizational affiliation.
- Directory and listing submissions: If you submit or update a treatment center listing, we collect facility details including name, address, contact information, services offered, and payment options.
- Content contributions: Details included in submitted articles or expert commentaries, along with author credentials and affiliations required for proper attribution if published.
- Business and partnership data: Information provided in connection with collaboration proposals, sponsorship inquiries, or advertising discussions, such as company name, role, and project specifics.
- Helpline interactions: If you contact our helpline at (858) 838-4343, please be aware that calls are handled by our helpline partner. We do not record or store personal call data on our platform.
Non-Personal & Technical Information
- Usage and log data: We automatically collect information about your visit, including IP address, device type, browser, operating system, pages viewed, time spent on pages, clickstream data, and referring URLs.
- Cookies and tracking technologies: We use cookies, pixels, and similar tools to analyze traffic, remember preferences, improve navigation, and optimize content delivery. You can control cookies through your browser settings.
- Search queries: When you use our treatment locator or meeting finder, we may collect search inputs such as location, zip code, or facility type in order to return relevant results. This data is used solely to improve search functionality and is not linked to your identity.
How We Use Your Information
We use collected information solely to support our Mission of connecting people to opioid addiction treatment and recovery resources:
- Site operation and improvement: To maintain website functionality, enhance security, troubleshoot issues, and refine user experience and content relevance.
- Communication: To respond to inquiries, process directory submissions, review content contributions, and follow up on partnership or sponsorship discussions.
- Directory and search services: To display accurate, up-to-date treatment center and support group listings based on user searches.
- Publication: To evaluate, edit, and publish contributed content with appropriate attribution, based on your consent as a contributor.
- Personalized content and advertising: To deliver relevant information and, where applicable, advertisements aligned with user interests and our subject matter. We measure campaign effectiveness while maintaining full editorial independence.
- Legal and compliance purposes: To meet legal obligations, protect intellectual property, and ensure the safety of Methadone.org, its users, and the public.
How We Share Your Information
Methadone.org does not sell, rent, or trade your personal information. Sharing occurs only when necessary and under strict conditions:
- Service providers: We work with trusted third-party vendors — including hosting providers, analytics tools, and email services — that process data on our behalf. These partners are bound by confidentiality agreements and may use data only as instructed.
- Directory listings: Information submitted for treatment center listings is published on our platform for public access, as this is the intended purpose of the submission.
- Partners and sponsors: Limited business contact information may be shared to facilitate approved collaborations or advertising initiatives.
- Legal requirements: When required by law, regulation, or court order, or to protect the rights, property, or safety of Methadone.org and others.
- With your consent: For example, publishing your name and affiliation alongside a contributed article you have approved for publication.
- Business transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the successor entity, which will remain bound by this Privacy Policy.
A Note on Sensitive Health Information
Methadone.org is a public informational resource. We do not provide clinical services, collect medical records, or process protected health information (PHI) as defined under HIPAA. We do not ask visitors to disclose their personal health status, diagnosis, or treatment history at any point on this platform.
If you choose to share personal health details voluntarily — for example, in a message to our editorial team or in a content contribution — that information is handled with strict confidentiality and is never published or shared without your explicit consent.
Data Security and International Transfer
- Security measures: We implement industry-standard technical, organizational, and physical safeguards — including encryption where appropriate — to protect your data from unauthorized access, loss, or misuse. However, no online system is completely secure, and we encourage you to take reasonable precautions with your own information.
- International users: Methadone.org operates in the United States. Your information may be collected, transferred, processed, and stored in the United States or other countries where our service providers operate. Data protection laws in these jurisdictions may differ from those in your country. By using our website and services, you consent to the transfer, storage, and processing of your personal information in the United States and other applicable locations.
Your Rights and Choices
You have control over your personal information:
- Cookie management: You can disable or manage cookies at any time through your browser settings.
- Access, correction, and deletion: You may request access to, correction of, or deletion of your personal data. We will respond within a reasonable timeframe, subject to any legal or operational retention requirements.
- Opting out of communications: If you have received communications from us and wish to stop, you may contact us at any time and we will honor your request promptly.
Children’s Privacy and Policy Updates
- Children’s privacy: Methadone.org is intended for adults and for individuals seeking health and treatment information. We do not knowingly collect information from individuals under 16 years of age. If we become aware that such data has been submitted, we will delete it promptly.
- Changes to this policy: We may update this Privacy Policy to reflect changes in our practices or applicable legal requirements. The revised policy and its effective date will be posted on this page. We recommend reviewing it periodically.
Contact Us
For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
- Methadone.org Online — serving communities across the United States
- Email: [email protected]
- Subject line for privacy requests: PRIVACY REQUEST
- Operational hours: Monday–Friday, 09:00–18:00 ET
- For urgent help with opioid addiction that cannot wait, please call our helpline: 📞 (858) 838-4343 — Monday–Friday 08:00–20:00 ET · Saturday 09:00–17:00 ET